Local Delivery and Pickup Policies for RS Roofing Supply

At RS Roofing Supply, we offer convenient local delivery and pickup options to cater to our customers' needs. Please familiarize yourself with our policies regarding local delivery, pickup, and customer expectations.

Local Delivery

We provide a reliable and efficient local delivery service for customers within our designated local delivery area. If you have opted for local delivery, our delivery team will coordinate with you to schedule the delivery. Once your order is prepared for shipment, we will contact you via phone to confirm the delivery date and time. Additionally, we will send you an email containing the details of your delivery, including the tracking number, if applicable. This way, you can anticipate the arrival of your order and make any necessary arrangements to ensure someone is available to receive it.

Here's what you need to know:

Delivery Area: We have a specified delivery area within a certain radius of our store location. Please check our website or contact our customer support team to confirm if your location is within our local delivery zone.

{Insert Delivery Area Map}

Delivery Time: Once your order is placed and processed, we strive to deliver it to your specified address within 1-2 business days. However, please note that delivery times may vary depending on the availability of the items and the demand in your area.

{Insert Delivery Time Graphic|

Delivery Fee: A nominal delivery fee may apply for local delivery. The exact fee will be calculated and displayed during the checkout process.

Delivery Confirmation: Our delivery team will contact you to schedule the delivery and provide an estimated arrival time. Please ensure that someone is available at the delivery location to receive the order and provide a signature as proof of delivery.

Pickup Option

We also offer a convenient pickup option for customers who prefer to collect their orders from our store. For customers who have chosen the pickup option, we will notify you via email and phone when your order is ready for pickup. Once your order is prepared and waiting for you at our store, we will contact you to inform you of the pickup availability. Our staff will be ready to assist you when you arrive, ensuring a smooth and efficient pickup experience.

Here's what you need to know:

Order Preparation Time: Once your order is placed, we strive to prepare it for pickup within 1-2 business days. You will be notified via email or phone once your order is ready for pickup.

Pickup Procedure: When you arrive at our store for pickup, please proceed to the designated pickup area. Provide the necessary order details, and our staff will assist you loading your items into your vehicle.

By proactively reaching out to you, we aim to provide exceptional service and keep you informed about the progress of your order. If you have any questions or need further assistance regarding the readiness of your order, please feel free to contact our customer support team. We are here to help and ensure a seamless experience for you.

Your Expectations = Our Priority

At RS Roofing Supply, we prioritize customer satisfaction and aim to exceed your expectations. Here are a few customer-facing expectations we maintain:

Prompt Communication: Our customer support team can assist you with any questions or concerns regarding your order, local delivery, or pickup. We aim to respond to all customer inquiries within 24 hours.

Accurate Order Fulfillment: We take great care to ensure your order is accurately prepared for delivery or pickup. If there are any mistakes or discrepancies, please contact our customer support team, and we will promptly resolve the issue.

Timely Delivery or Pickup: We aim to provide prompt and reliable local delivery or pickup services. However, unforeseen circumstances may occasionally affect delivery times or order preparation. We will keep you informed of any delays that may occur.

High-Quality Service: Our staff is trained to provide excellent customer service. We strive to make your local delivery or pickup experience convenient, efficient, and pleasant.

Easy Returns and Exchanges: If you are unsatisfied with your purchase, we provide a hassle-free return and exchange process. Please refer to our separate Return and Exchange Policy for detailed instructions.

If you have any further questions, please contact our customer support team.